#204 What does it mean to "complete" a project?

This is the third in a series on project-related topics! This time, I would like to share with you the definition and meaning of "project completion.”

What do you think of when you say that a project is "completed"?

When I talked about this before, I was asked, "What does a project that is not 100% complete look like?”

It depends on the project, but I believe that projects that are 100% complete are actually few and far between.

For example, there may be cases where the project was completed in terms of time, but not yet "completed" in terms of implementation.

Therefore, it is important for both parties (the client and the team executing the project) to be clear about the "results" that I shared in Part 1 of this series.

It is very important to clarify what parts of the project will continue to be implemented after the project is "completed" in terms of the deadline.

The project management side assumes that the project is "completed" in terms of meeting the deadline, while the client side assumes that the project is "completed" only after its implementation and the part to be developed on site, and there may be cases where gaps arise. I have seen many cases where a gap occurs between the two.

This is why I am so particular about this.

If the work proceeds in a gray area, the implementation team will be in trouble, and ultimately, customer satisfaction will be low.

First of all, it is important to understand what the customer is looking for, to be aware of where you are now, where you should set your goals, and what roles you and other related parties should play. And, be aware of what roles you and the other people involved will play and what actions you will take. It is extremely important to make sure that communication lines are clear so that the expectations match on both sides, and no one is assuming what a real “completion” looks like.

I hope this will give you something to think about!

This is the last week of August. It feels like the end of summer in the mornings and evenings in Tokyo, though only a little.

How is it where you live?

The photo was taken the other day when I went out to eat Singaporean food with my friend.

I am grateful for the quality time I spent with her and for what I could feel from our real conversation!

Wishing you a week with as many smiles as possible!