#202 What kind of "results" are you looking for in the project?
This is the first in a series of articles on Project Management. This time, I would like to share with you the "results" we are looking for.
First of all, in a project, there are visible results that can be quantified, as well as results that can be seen in areas other than numerical values, such as improvements in operational methods.
Projects that start without sufficient communication tend to result in low customer satisfaction.
Therefore, it is necessary to first listen carefully to what kind of "results" the client of the project is seeking.
In the past, I have experienced many cases where the client was unclear or did not understand what kind of result they were looking for in the first place.
In such cases, I try to gather materials that will help clarify the issue as much as possible.
I proceed with the interview by asking questions that will help them visualize the results and translate them into tangible images.
In some cases, we have postponed or canceled projects when there is a sense that change or concrete results are not desired.
As an example, how about a seminar on human resource development held within an organization?
There was funding for the seminar, and the HR department and some people were prepared to outsource the seminar. And when the seminar finally took place, the final satisfaction rate amongst the employees was very low.
Why was that? Was it solely the fault of the outside vendor who received the order?
I believe that the management that requested the seminar was unclear about what kind of "results" they were looking for,
Or, it could also be the case that they did not want any kind of actual, tangible result in the first place.
I believe that being aware of these aspects in project management will lead to better "results" for both the people wanting the project and the team executing it.
I believe this is true not only in project management, but also in other areas of life.
What is it that you need to be aware of for tangible "results" in your work and in your life?
I hope this helps you to think about it!
A typhoon is crossing Japan during the Obon vacation season. Please be careful.
The photo this time is a notebook that was gifted to me on the Big Island of Hawaii. It is a difficult time right now, especially in Maui, and sending prayers.
I hope that people in other countries will also have a week with as many smiles as possible!
